Our Experts

Stuart JonesStuart Jones

Stuart started at ERA in April 1975 making locks, until 1980 when he became a bench locksmith and in 1988 moved to Quality.

With a great deal of knowledge of locks and security Stuart is one of our Experts who helps homeowners every day on our helpline.

 



Ben PensonBen Penson

A graduate of Cardiff University, Ben has twelve years’ experience within the fenestration and composite door industries, working in the fields of quality assurance, certification and product development.

Ben is currently chair of the Association of Composite Door Manufacturers and our Group Technical Director looking after all our technical advice and support services, training, and testing.

 

 

 

Sean Abbott Avatar Image

Sean Abbott

Sean started his working life as an apprentice coach builder before joining the group in 1989. Starting in the warehouse, Sean has done various roles from Technical to Research and Development and now is one of our Customer Support Technicians.

Heavily involved in security consultations, product development testing, and technical support, Sean has also completed the General locksmithing with the Master Locksmiths Association.

 

 

Sean Abbott Avatar Image

Dave Martin

Dave's been in the window and door industry for over 25 years and first started out as a glazier then moving into the fabrication and installation of windows and doors.  Joining the group over 14 years ago as a Technical Service Engineer, Dave is now is one of our Customer Support Technicians.

Heavily involved in security consultations, product development testing, and technical support, Dave has also completed the General locksmithing with the Master Locksmiths Association.

 

 

Customer Testimonials

It's so refreshing to have gold class service, if you're not a manager please pass my comments on as it is this sort of effort which wins loyalty, and is so unusual these days!

Samantha

Well thank you very much Stuart, great customer service and experience from ERA, appreciate it!

Will

Once again many thanks for your help/advice in dealing with this so promptly on behalf of your company.

Chris

Many thanks for your reply. As a retired QM myself, it is very good to know that Customer Care is not a thing of the past, after all ! Please also convey my thanks to Stuart Jones who was the original contact with your company, who was very helpful indeed.

John

Thank you nine and three quarters out of ten! I can't give you 10/10 or you will have no room for improvement, so the highest mark for service, to you.

Darren

Cheers Stuart, one happy customer, finally got there, thanks for your help.

Geoff

You can always tell the good employees in good companies in this world!

Eddie

This email is to express my appreciation of the excellent customer service that I have recently received from your Stuart Jones. In an era when many companies promise good customer service it is a rare pleasure to actually deal with a company whose staff prove to be pleasant, helpful, knowledgeable and efficient when dealing with a customer service request.

John

Thank you Stuart,  Excellent advice which allowed me to complete the job very quickly and confidently.

Gareth

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