We are pleased to confirm ERA is now back up and running, albeit currently in a reduced capacity as we gradually increase our workforce and service offering with the safety of our team at the forefront of our approach. Ordering is now available online or via our customer services team
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ERA Installer Code of Conduct

ERA Installer Code of Conduct  
Dated: 11/02/2019

 

It is important to ERA to ensure that, when customers ask ERA to recommend an installer, that the installer representing ERA adheres to good practice and conduct.

As a key component of its installer scheme, ERA requires registered installers to abide by a the highest standards in carrying out their business.  The conditions below are provided as a non-exhaustive framework for the standard of conduct that ERA expects, and failure to comply with these conditions, or any other reported incidents of poor or unsatisfactory conduct, will result in a poor rating and/or potential removal from the ERA Installer Scheme.

As ERA Installer, you will:

  • fit ERA product as requested by the homeowner;
  • conduct your business and/or professional activities with honesty and integrity;
  • represent your certifications and qualifications honestly and provide only those services which you are qualified or experienced to perform;
  • act in a manner free of bias and discrimination against any individual, product or manufacturer
  • maintain the privacy of individuals and confidentiality of information obtained in the course of your duties in accordance with the ERA Installer terms and conditions and all applicable legislation;
  • hold paramount the safety, health and welfare of the public when completing a security installation;
  • act in professional manner at all times;
  • maintain the highest ethical standards of advertising, selling, installation and service guided by the principals of honesty and integrity;
  • avoid deceptive acts in the solicitation of security installation work;
  • carry out your services in accordance with all applicable legislation, regulations and codes of practice;
  • offer and honour clear, understandable warranties that comply with legal requirements for periods of 1yr or more;
  • not falsify or permit misrepresentation of your professional qualifications (license status, years in business, etc.) as a properly licensed contractor;
  • present honestly the capabilities, performance and standards of the ERA products you supply;
  • quote realistic prices and dates of work; and
  • not knowingly provide a quote for a project with the intention of adding on additional charges at a later date.  Additional charges are only acceptable if agreed with the customer before being incurred.