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Customer Service Advisor


Location: Wolverhampton

Salary: Up to £20,000

Customer Service Advisor

Location: Wolverhampton


Here at Tyman UK and Ireland, our purpose is to transform the security, comfort, and sustainability of living and working spaces through our expert touch. Tyman UK and Ireland is one of three divisions within the Tyman Group which has over 4000 employees globally and facilities in 17 countries.


Based in the heart of the West Midlands ERA is a key part of the Tyman UK and Ireland Group .Our job is simple - develop window and door hardware that stands out from the rest while giving the fabricator, installer and homeowner clear benefits.


We are seeking a Customer Service Advisor to join ERA and explore the needs of our customers and provide solutions from our product offerings. This position is a customer focused role, meaning you will need to be great on the telephone and have a confident and helpful manner. 


What you’ll be doing:


  • Deliver high quality and effective customer service via telephone and email.
  • Achieve and surpass the required service targets.
  • Liaise directly with internal departments to resolve customer issues and improve the customer experience.
  • Identify and provide proactive recommendations to enhance the customer experience.
  • Achieve set KPI's on a weekly & monthly basis.
  • Administrative duties relating to processing customer orders.
  • Ensure the internal database is up to date and accurate.


What we’re looking for:


  • At least 2 years’ experience in a customer service role.
  • Commercial acumen with KPI’s and order values.
  • Experience using IT Systems such as SAGE and Salesforce.
  • A positive and resilient individual who excels at all forms of communication.
  • A creative and resourceful problem solver.



We believe the employment relationship is two-way, so from us you can expect a professional and safe working environment where teamwork is paramount. We are really looking for someone who is currently operating at this level in a similar role, however, linked to our value of ‘never stop growing’ we are open to individuals who may be looking for their next career opportunity.

Apply today

If you have a question or would you simply like some more information? You can contact us on +44 (0) 1922 490 050 between 9am to 5pm every weekday or use our enquiry form.


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